Overview and Commitment

TurboExcelerate takes your privacy seriously. As a financial analysis education platform serving investment professionals in South Korea, we understand the sensitive nature of financial data and maintain strict standards for data protection.

This policy explains what information we collect, how we use it, and your rights regarding your personal data. We comply with South Korean privacy laws including the Personal Information Protection Act (PIPA) and international standards where applicable.

Information We Collect

We collect information in several ways to provide and improve our financial analysis education services:

Information You Provide Directly

• Account registration details (name, email address, phone number)
• Professional information (company, job title, years of experience)
• Payment information for course enrollment
• Communications with our support team
• Course feedback and survey responses

Information Collected Automatically

• Learning progress and course completion data
• Website usage patterns and navigation behavior
• Device information (browser type, operating system, IP address)
• Session recordings for technical support purposes

Third-Party Information

• LinkedIn profile data (if you choose to connect your account)
• Payment processor confirmation details
• Email delivery and engagement statistics

How We Use Your Information

Your personal information helps us deliver effective financial education and maintain high service standards:

• Course Delivery: Providing access to learning materials, tracking progress, and issuing certificates
  • Personalizing course recommendations based on your experience level
  • Sending course updates and important announcements
  • Technical support and troubleshooting assistance
• Communication: Sending relevant educational content and program updates
  • Weekly market insights and analysis techniques
  • New course launches and enrollment opportunities
  • Policy changes and important notices
• Service Improvement: Analyzing usage patterns to enhance our educational platform
  • Identifying difficult concepts that need better explanation
  • Optimizing course structure and pacing
  • Developing new tools and resources
• Legal Compliance: Meeting regulatory requirements in South Korea and maintaining accurate records

Data Sharing and Third Parties

We maintain strict controls over who can access your information and under what circumstances:

Service Providers We Work With

• Payment Processors: Secure handling of course fees and subscription payments
  • Credit card processing through encrypted channels
  • Subscription management and billing automation
  • Fraud prevention and chargeback protection
• Email Service Providers: Delivering course materials and important updates
  • Automated course progression emails
  • Technical notifications and system updates
  • Optional newsletter and market insights
• Cloud Storage Partners: Secure hosting of course videos and materials
  • Encrypted file storage and backup systems
  • Content delivery networks for fast access
  • Regular security audits and compliance monitoring

When We May Disclose Information

• Legal requirements under South Korean law or court orders
• Protecting our rights or investigating suspected fraud
• Emergency situations involving safety or security threats
• Business transfers (with advance notice to affected users)

All third-party partners sign strict data protection agreements and undergo regular security assessments. We verify their compliance with privacy standards before sharing any information.

Your Privacy Rights and Controls

You have significant control over your personal information and how we use it. Here's what you can do:

Access and Correction Rights

• View Your Data: Request a complete copy of information we have about you
  • Account details and course history
  • Communication preferences and settings
  • Learning progress and achievement records
• Update Information: Correct outdated or inaccurate personal details through your account settings
• Download Your Data: Export your course progress and certificates in portable formats

Control and Deletion Options

• Account Deletion: Remove your account and associated data permanently
  • 30-day grace period before final deletion
  • Option to download certificates before deletion
  • Some records retained for legal compliance (anonymized)
• Communication Preferences: Choose which emails you receive
  • Course-related notifications (cannot be disabled for active enrollments)
  • Marketing emails and newsletters
  • Market insights and educational content
• Data Portability: Transfer your learning records to other platforms

Data Security and Protection

Protecting your information is fundamental to our operations. We employ multiple layers of security appropriate for financial education data:

Technical Security Measures

• Encryption: All data transmissions use TLS 1.3 encryption
  • Database encryption for stored information
  • Encrypted backups with separate key management
  • End-to-end encryption for sensitive communications
• Access Controls: Role-based permissions and multi-factor authentication
  • Regular access reviews and permission audits
  • Temporary access grants for specific tasks
  • Automatic session timeouts and re-authentication
• Infrastructure Security: Secure cloud hosting with regular penetration testing

Operational Security Practices

• Employee background checks and confidentiality agreements
• Regular security training and awareness programs
• Incident response procedures and breach notification protocols
• Third-party security audits and compliance assessments

While we implement strong security measures, no system is completely secure. We continuously monitor for threats and update our defenses. If you notice anything suspicious, please contact us immediately.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal requirements:

• Active Account Data: Retained while your account remains active
  • Course progress and certificates (permanent access)
  • Account settings and preferences
  • Recent communication history (12 months)
• Inactive Accounts: Data deleted after 3 years of inactivity
  • Email notifications before deletion
  • Option to reactivate and preserve data
  • Anonymous analytics may be retained
• Legal Compliance Records: Retained per South Korean requirements
  • Financial transaction records (5 years)
  • Tax-related information (5 years)
  • Contract and agreement records (10 years)
• Marketing Data: Deleted within 6 months of unsubscribing

When we delete your data, we use secure deletion methods that make recovery impossible. Some backup copies may persist for up to 90 days in our disaster recovery systems before being permanently removed.

International Data Transfers

As a South Korea-based company, we primarily process data within the country. However, some services require international transfers:

• Cloud Storage: Some course materials stored in certified data centers outside South Korea
  • All transfers use Standard Contractual Clauses
  • Equivalent privacy protections in destination countries
  • Regular compliance monitoring and audits
• Payment Processing: International card networks for payment authorization
• Email Services: Reliable delivery through global email infrastructure
• Technical Support: Some customer service provided by certified international partners

We ensure all international transfers comply with South Korean privacy laws and maintain equivalent protection standards. You can request details about specific transfers that affect your data.

Children's Privacy

TurboExcelerate's financial analysis programs are designed for working professionals and require significant experience with financial markets. We do not knowingly collect information from individuals under 18 years of age.

If we discover that someone under 18 has created an account, we will delete it immediately and refund any payments. Parents or guardians who believe their child has provided information to us should contact us right away.

Our courses contain sophisticated financial concepts and assume professional-level knowledge, making them inappropriate for minors regardless of their interest in finance.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your learning experience and understand how our platform performs:

Essential Cookies

• Login sessions and authentication (cannot be disabled)
• Course progress tracking and bookmarking
• Shopping cart and payment processing
• Security and fraud prevention

Optional Cookies

• Analytics: Understanding how users navigate our courses
  • Popular course sections and completion rates
  • Technical performance and error tracking
  • Device and browser compatibility testing
• Personalization: Customizing your learning experience
  • Recommended courses based on your interests
  • Preferred video playback settings
  • Language and timezone preferences

You can control cookie settings through your browser or our cookie preference center. Disabling certain cookies may affect site functionality but won't prevent you from accessing course content.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services and legal requirements. When we make significant changes, we'll notify you through multiple channels:

• Email notification to your registered address (at least 30 days advance notice)
• Prominent notice on our website and learning platform
• In-app notifications when you log into your account
• Updated effective date at the top of this policy

Minor changes like clarifications or contact information updates may not require advance notice, but we'll always update the "Last Updated" date. You can view previous versions of our privacy policy by contacting us.